Don't miss a call when you are busy.
Keep your phone number. When you cannot answer, at break time or in the peak rush, the call goes to the AI instead of ringing out. It knows your hours, menu and booking rules, and takes the booking or a takeaway order for you.
Incoming call
Not picked up in the dinner rush · AI answered · 7:12 pm
Guest: Hi, can I get a table for four at 7:30 tonight?
AI: Yes, we have a table for four at 7:30. Can I get a name and mobile number?
Guest: Sarah, 0412 345 678.
AI: Done. Four people at 7:30 tonight under Sarah. See you then!
Booking added · Table for 4 · 7:30 pm
The phone rings when you are busiest.
Peak time
In the dinner rush nobody can leave the floor to pick up. The guest calls the next place.
Break time
Between lunch and dinner there is nobody at the counter, but the phone still rings.
After hours, nobody answers
People plan dinner at night and in the morning. When you are closed, the call rings out.
A call, start to finish.
The guest calls your number
Same number as always. Your phone rings first, and only when nobody picks up does the AI answer.
The AI understands
It listens like a person would and answers from what you told it about your shop.
It checks your tables
It follows your booking rules: opening hours, party size and how far ahead people can book.
You see it in Dowoomi
The booking, the call summary and the transcript are in your inbox.
Everything a good host says on the phone.
Bookings
New bookings any time of day. On Plus it confirms the table during the call. Groups over your limit come to you as a request.
Takeaway ordersBeta
The guest orders from your menu over the phone, and the order comes to you to prepare.
Questions about your shop
Hours, location, parking, menu, BYO and dietary needs, from the facts you write once.
Five languages on Plus
English, Japanese, Korean, Mandarin and Cantonese.
Better with Dowoomi Team
Your roster tells the AI who to tell.
Front Desk reads your Dowoomi Team roster, so the right people hear about a call without you passing it on.
Alerts go to the staff on shift
A new call pushes to you and to whoever is rostered on right now, not the whole team.
A heads-up before service
15 minutes before you open, the staff working that service see how many calls are waiting.
Managers can handle calls
Your managers and supervisors call guests back and confirm bookings, not only you.
Missed-call AI, per shop.
Lite and Plus are missed-call AI, like a smart voicemail. Your phone rings first and the AI picks up only when nobody can answer. It is not a full AI receptionist.
Missed-call AI
Your phone rings first. The AI answers only the calls your team misses, at break time or in the peak rush.
Full AI front desk
The AI answers every call first, and your team only takes the calls it hands over.
AI Front Desk Lite
A$49
per shop / month
For a shop that does not want to lose the calls it misses.
- 150 call minutes included
- Answers questions about your shop
- Takes booking requests for your team
- English
AI Front Desk Plus
A$99
per shop / month
For a busy shop that wants the booking done on the call.
- 400 call minutes included
- Answers questions about your shop
- Books the table during the call
- English, Japanese, Korean, Mandarin, Cantonese
Full AI Front Desk
Price to come
The AI answers every call first, so your team never has to stop for the phone.
Not available yet. Ask us about it in your demo.
Extra minutes A$0.40 each. Your AI keeps answering.
Prices in AUD ex GST. You are charged when your AI goes live, not before.
Questions owners ask.
Does it answer every call?
Not yet. Today your phone rings as usual and the AI picks up only when your team cannot. A full AI front desk that answers every call first is coming soon.
Do I need a new phone number?
No. Keep your number. We turn on call forwarding for when nobody answers, so guests still call the number they know.
Does it sound like a robot?
It speaks naturally and keeps the call short. Book a demo and hear it answer for your own shop.
What if it cannot answer something?
It takes a message and you see it in your Dowoomi inbox, so you can call the guest back.
What happens when I use all my minutes?
The AI keeps answering. Extra minutes are A$0.40 each on your next invoice, and we email you at 80%, 90% and 100%.
Do I need Dowoomi Team?
No, but it is better together: the same account runs your roster and your bookings.
I am on Dowoomi Team Pro. Is there a free option?
Yes. Team Pro includes AI Voicemail for every shop of the company: the AI answers missed calls, 30 minutes a month, free for 6 months from the day it goes live, then A$10 a month. Need more minutes? Move to Lite or Plus any time.
See it answer your phone.
Leave your details and Joey will set up a short demo for your shop. No card, no commitment.
- We get back to you within one business day
- A short walkthrough with your own hours and menu
- Works with Dowoomi Team, or on its own